First Federal Bank values our banking relationship with you. We understand the sensitive nature of your personal financial information and take every precaution to protect your privacy. Trust, privacy and confidentiality are key to our relationship with you. We know that you expect us to uphold these keys to the highest degree and we work diligently to meet your expectations.
Click here to read our Privacy Statement(Opens in a new Window) so you may understand our diligence in protecting your private information.
With ever-increasing concerns of online safety and cybersecurity, First Federal has implemented many levels of security to safeguard your online information. Also, there are easy measures you can take to make sure your information is secure.
To provide assurance that your information remains confidential, our Online Banking system applies industry standard security protocols and uses TLS encryption for transferring data between your computer’s web browser and First Federal. TLS is a security protocol used for transmitting information via the Internet. Modern web browsers such as Chrome, Safari, Internet Explorer, and Edge support TLS, and many web sites use TLS to securely exchange confidential user information, such as passwords and credit card numbers. TLS technology scrambles or “encrypts” information as it is transmitted between your computer and First Federal’s computer systems.
Encryption is the process by which information is transformed or coded into a form that cannot be read by unauthorized parties. This process prohibits unauthorized individuals from intercepting and viewing the information and is also referred to as a “secure session”. You can tell you’re in a “secure session” with First Federal by the following:
Email is normally transmitted across the Internet unprotected and it could be intercepted and read by others. Please refrain from sending any private information to First Federal via unsecured email. In addition, First Federal will not ask for private information such as account number, social security number, or username over unsecure email. To send a secure message to First Federal, please use our secure Customer Service Chat line. The link to begin a secure online chat is located on the home page.
Anyone can fall prey to fraud and identity theft. Below are some ways to minimize your risk. If you feel you may be a victim of identity theft, please contact your local authorities and our Customer Service Call Center immediately.
Learn how to protect yourself from identity theft and fraud with some of our tips or through the resources below. If you think any of your First Federal account information has been stolen, please contact our Customer Service Call Center immediately.
Electronic fraud is just like any other type of fraud, it’s a criminal pretending to be something they’re not. This can mean emails with forged addresses or websites that are designed to look like legitimate businesses. These false solicitations always have one thing in common: they ask you to provide personal information, often by asking you to “update your account information” by providing Social Security numbers, credit card numbers, or other information. Once they have this information, it is easy for an experienced criminal to create a false identity for himself, using your name, and your credit.
Here are some common ways ID Theft happens:
If you suspect you have been a victim of ID Theft, here is what you need to do:
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include but is not limited to:
When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons First Federal Bank chooses to share; and whether you can limit this sharing.
Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing.
We collect your personal information, for example, when you
We also collect your personal information from other companies.
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We do not collect identifying information about visitors to our site; we do use standard software (“Cookies”) to collect information for the strict purpose of tracking activity on our site.
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Companies related by common ownership or control. They can be financial and nonfinancial companies.
In accordance with California law, we will not share information we collect about you with companies outside of First Federal Bank, unless the law allows. For example, we may share information with your content, to service your accounts, or to provide rewards or benefits in which you are entitled. We will limit sharing among our companies to the extent required by California law. For additional information regarding your rights, please refer to the Privacy Notice for California residents(Opens in a new Window) (www.ffbf.com/ccpa).
*Important Note: First Federal will not call and ask for private information over the phone. However, if you call a bank employee you may be asked to give private information in order to be assisted with any questions or concerns. First Federal does work in conjunction with the Star Network who processes our Visa debit cards. If the Star Network detects any unusual activity on your card, a representative will call you to verify the activity. This has been approved by First Federal. The Star Network will never ask you for your Social Security Number.