Hear from some of First Federal Bank’s customers.

Marianne W

“I love working for FFB for numerous reasons. I enjoy working with amazing co-workers who all work very hard to meet our customer’s needs and expectations. My immediate management team is by far one of the best I have worked with in the industry. I feel respected and valued as an employee.”

Crystal K

“I want to sincerely thank Dave and his team at FFB Mortgage for completing my loan at great rates on a short turnaround time. I switched lenders at the last minute and Dave came through for me on strict conditions dealing with new build. Dave and his team is amazing.”

Wai Wa T

“Michelle is by far the best loan office I have ever encountered, she followed up with every issue and question I have and always respond within 15 mins no matter what time in the day. She’s so diligent and helpful that I referred my friend to Michelle for refinance, both my friend and I just closed the transactions, and couldn’t be more grateful to Michelles work! She’s a future leader to FFB and every quality to biggee role. Simply impressive!”

Jason S

“FFB Is just an outstanding lender. We secured an interest rate on a 30 year fixed mortgage far below three other quotes. Ryan was terrific to work with, and incredibly responsive throughout the escrow process. The level of communication and service we received from Ryan and Kandace the underwriter was truly impressive. FFB’s customer Portal is very well designed and made uploading documents a breeze. The Portal also let you know exactly where you are in the escrow process, and what steps are coming up. Ultimately, we closed escrow right on time with a phenomenal interest rate. Couldn’t be more happy with our experience.”

Matthew M

“I worked with Mike Coughlin at FFB bank. Mike was friendly, always communicated clearly and in a timely fashion. He gave me accurate advice whenever I had questions or got hung up at any point in the process. Very patient and professional. I would work with Mike again anytime in the future and would recommend him to family or friends.”

Mandy C

“This is my second time purchasing a home and it was so much better than the first. FFB National Bank offers amazing rates and is way more organized than the previous bank I worked with. Shana was very friendly, helpful and responsive. She made my home buying process very smooth and stress free.”

Christopher F

“Jayme guided me every step of the way from start to finish. She was in constant communication with me no matter if it was on the weekends or in the evening past normal business hours. Very professional and I would highly recommend to anyone!!”

Daniel B

“I was confused on the VA loan process and Tom was patient with me to work through the process as it was my first time using the loan. I am happy at the end result and would love to work with Tom again in the future!”

Jamell D

“The best experience that I’ve ever had! Jamie is superb! She is part of a wonderful team (FFB). They get done what needs to be done in a very timely manner. Jamie is a very easy person to work with and I could see how much she really cares about her clients.”

Julia W

“Scott has been working with us for years. He’s a wealth of knowledge, and as first time home buyers, he helped us understand the process. When it came time to refinance, we could think of no one more experienced to help us understand that process and walk us through it. Thank you so much for helping to make the refinance process smooth and saving us so much money. I’ve already referred so many people to Scott that all agree he is fantastic.”

Francisco D

“From day 1 Chris was always on top of things. Providing clear and concise communication that allowed me and family to concentrate on finding the perfect home and not on the nuisances of the loan process. Chris was professional, courteous, respectful of our time, but most importantly, extremely knowledgeable about the entire VA loan process. Life would be easier for everyone that was buying a house if they had access to a person of Chris’s caliber and expertise. Hands down the best loan officer I have ever done business with.”

Mike M

“I’ve used Brian Thomas and FFB for VA mortgages for many years. The process is always simple, fair and pain free.”

Robert S

“Our refinance experience with FFB was absolutely perfect. Their customer rep was superb — extremely knowledgeable and very responsive to our questions. Their online mortgage software was also exceptionally well designed. We have been through many refinances over the years, and this was one of the best!”

Kendra W

“Communication was fast friendly and professional. Receiving and sending information was easy and fast. Overall the process was done in a fast and timely manner. I was very happy with the entire process!”

Thomas S

“Having someone guiding me that shared their knowledge in getting the best deal for my needs. This is my second experience with FFB and both have been Exceptional. I don’t feel that I was lucky in getting two great people from FFB, it must be that FFB has the best people to help us.”